Rewards Dashboard
This is your personal hub for everything CLUB LUAH. Here, you can easily track your points, discover exclusive rewards, and stay up to date on special offers and events designed just for you.
Earning and redeeming rewards is simple — every purchase, referral, and event brings you closer to discounts, early access, and unique experiences that celebrate your connection with LUAH.
Explore your dashboard to see your current points balance, available rewards, and the latest ways to make the most of your membership.
Thank you for being part of the LUAH community — we’re grateful for every moment you share with us.
CLUB LUAH FAQs
What is CLUB LUAH?
CLUB LUAH is our exclusive rewards program designed to thank you for being part of the LUAH community. Earn points, unlock special perks, and enjoy early access to events, sales, and new collections.
How do I join CLUB LUAH?
Joining is free and easy! Existing customers will automatically have an account if they have completed an order. New customers can sign-up by creating an account on our website.
Do I get points for my past purchases?
Unfortunately, existing customers will not receive points from orders placed before the launch of the program. However, existing VIP Customer will be automatically upgraded to our Silver Tier, which provides extra points and early access to events and promotions.
How do I earn points?
You can earn points in several ways:
Purchases: Earn 1 point for every 10 HKD spent. For customers outside Hong Kong, the points earned will be equivalent to the same value converted into your local currency.
Social Media: Get 25 points each for following LUAH on Instagram, liking our Facebook page, and subscribing to our YouTube channel.
Events: Earn points by attending select LUAH events.
I'm having trouble logging into my CLUB LUAH account. What should I do?
If you’re experiencing difficulties logging in, here are some tips to help you get back in smoothly:
1. Try logging in on a desktop or laptop rather than a mobile device, as some browsers or apps may have compatibility issues.
2. Disable any ad blockers or browser extensions that might interfere with the login process.
3. Avoid using private or incognito browsing modes, which can block necessary cookies or scripts required to access your account.
4. Double-check that you’re entering the correct email and password associated with your CLUB LUAH account.
5. If you signed up using Google, Apple, or another social login, please use the same method to log in.
How can I spend my points?
You can redeem your points for:
- LUAH Gift Cards
- Free pieces of jewelry
- Percentage discounts on your next order
Does CLUB LUAH have VIP tiers?
Silver Tier (achieved at 750 points)
- 1.5x points multiplier on all future purchases
- 250 bonus points upon reaching Silver
- Early access to events, sales, and product launches
Gold Tier (achieved at 1500 points)
- 2x points multiplier on all future purchases
- 300 bonus points upon reaching Gold
- Early access to events, sales, and product launches
- VIP status with access to exclusive events and promotions
Do my points expire?
No, your points do not expire. You can collect and redeem them at your convenience.
Can I earn and redeem points both online and in-store?
Absolutely! CLUB LUAH works seamlessly across all our shopping channels.
What happens if I return a purchase?
If you return an item, any points earned from that purchase will be deducted from your account.
How do I check my points balance and tier status?
Log in to your LUAH account on our website to view your current points, available rewards, and VIP tier status. You can also check on our Rewards Dashboard.
Is there a sign-up bonus?
Yes! Join CLUB LUAH this summer and enjoy 20% off your first purchase as a welcome gift.
Who can I contact if I have questions?
If you have any questions or need assistance, please contact our customer care team at customercare@luahjewelry.com