PRODUCT
Why is LUAH Jewelry different?
We are product perfectionists with a simple approach. Tarnishable low quality jewelry is a problem, and we are here to solve it.
Each piece we create is the product of years of designing, sourcing, and producing with like-minded production partners.
Do I need to clean my jewelry?
We design our jewelry to be worn everyday and in all enviornments.
However, all metals can loose their shine when exposed to oils and dust.
We advise a simple and chemical-free cleaning process to ensure your jewelry maintains its shine. For earrings, we advise you carry out this process regularly for hygiene reasons.
1. Wipe with a wet cloth
Start by wiping down the jewelry with a soft cloth to remove any initial oils or dust.
2. Apply water and natural soap
Mix together a small bowl of water and natural soap. Dip the jewelry into the mixture and let it soak for 1 minute. Make sure to use enviornmentally friendly soap that is designed to disolve oils.
3. Clean with a wet cloth
Wipe the jewelry with a wet cloth to remove any remaining oils or grime, and then pat the jewelry dry with a soft towel to complete the cleaning process.
Made Not Mined
LUAH is committed to sustainably sourced gemstones. Our jewelry uses lab-grown gemstones and Preciosa crystals to ensure transparent and sustainable sourcing.
Japanese Steel
LUAH exclusively uses 316L Medical Grade Stainless Steel sourced from Japan. A staple for decades in the luxury watch industry, LUAH has selected 316L steel for it’s hypoallergenic and corrosive resistant properties.
Gold Plating
18K Gold offers the perfect balance of durability and brilliant colour. Made up of 75% solid gold and 25% alloy, LUAH’s 4X coating is both durable and hypoallergenic.
SHIPPING
What is your shipping policy?
We offer free shipping on all orders. Standard shipping times typically range from 2-10 working days depending on location.
Taxes & Duties
As the recipient of your order, you are responsible for any applicable customs fees, as well as taxes and duties. Please note that customs regulations require LUAH to declare the value of your order, and the release of your package is at the discretion of the customs agent. Once your package has left our facility, any delays caused by customs are beyond our control.
How long will it take to get my order?
Free Shipping Time Table
- Australia (6-10 Working Days)
- Canada (4-7 Working Days)
- European Union (6-10 Working Days)
- Hong Kong (1-3 Working Days)
- Singapore (2-3 Working Days)
- Taiwan (3-4 Working Days)
- United Kingdom (6-10 Working Days)
- United States (6-9 Working Days)
* For expedited shipping times see the next tab.
Do you offer expedited shipping?
In addition to Free standard shipping, we also offer expedited shipping options:
- Australia (4-6 Working Days)
- Canada (2-3 Working Days)
- European Union (4-6 Working Days)
- Singapore (1-2 Working Days)
- Taiwan (2-4 Working Days)
- United Kingdom (4-6 Working Days
- United States (2-3 Working Days)
10 YEAR COLOR WARRANTY
What does the color warranty cover?
LUAH offers a 10 year color warranty on all of our products. If you notice any problem with coloring or plating during the warranty period please message customercare@luahjewelry.com.
What does the warranty not cover?
The color warranty does not cover breakages, scratches, or loss of product.
The warranty does not cover damage to lacquer, enamel, or gemstones related to wear and tear.
What if my piece loses its polish?
We hand polish every piece of LUAH jewelry to ensure a beautiful finishing and shine. All polishing fades through time, and this is not covered under our color warranty.
If your piece ever loses its shine, simply follow our hygiene guide to keep your jewelry brilliant and clean.
1. Wipe with a wet cloth
Start by wiping down the jewelry with a soft cloth to remove any initial oils or dust.
2. Apply water and natural soap
Mix together a small bowl of water and natural soap. Dip the jewelry into the mixture and let it soak for 1 minute. Make sure to use enviornmentally friendly soap that is designed to disolve oils.
3. Clean with a wet cloth
Wipe the jewelry with a wet cloth to remove any remaining oils or grime., and then pat the jewelry dry with a soft towel to complete the cleaning process.
30 DAY RETURNS
What is your return policy?
If you would like to return your piece of LUAH jewelry, we are happy to offer you a full refund credited to the same card you made the purchase with.
We offer returns 30 days from delivery for all unused jewelry, including rings, bracelets, necklaces and earrings.
We do not offer returns on used earrings for hygiene reasons.
How do I make a return?
1. Collect your order # and confirmation e-mail.
2. Message customercare@luahjewelry.com sharing all information about your order and which items you would like to return.
3. A member from our team will reach out to check if your order qualifies for return and assist you with shipping.
*Note that we are unable to offer prepaid shipping labels to international customers.
* If you have an international return, please still e-mail customercare@luahjewelry.com so that we can assist.
When will my refund be processed?
Upon receipt of items, the card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges.
We will process your refund within 4-7 days of receiving the jewelry at the warehouse.
*Note that credit card companies can take an additional 7 working days to process refunds in your account.