We are product perfectionists with a simple approach. Tarnishable low quality jewelry is a problem, and we are here to solve it.

Each piece we create is the product of years of designing, sourcing, and producing with like-minded production partners.

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We design our jewelry to be worn everyday and in all enviornments.

However, all metals can loose their shine when exposed to oils and dust.

We advise a simple and chemical-free cleaning process to ensure your jewelry maintains its shine. For earrings, we advise you carry out this process regularly for hygiene reasons.

1. Wipe with a wet cloth

Start by wiping down the jewelry with a soft cloth to remove any initial oils or dust.

2. Apply water and natural soap

Mix together a small bowl of water and natural soap. Dip the jewelry into the mixture and let it soak for 1 minute. Make sure to use enviornmentally friendly soap that is designed to disolve oils.

3. Clean with a wet cloth

Wipe the jewelry with a wet cloth to remove any remaining oils or grime, and then pat the jewelry dry with a soft towel to complete the cleaning process.

LUAH jewelry is designed specifically for women who live active lifestyles. However, just because you can wear LUAH's jewelry everywhere doesn't mean you always should.

It’s important to always be safe during physical activity, especially when wearing chains, necklaces and rings. We recommend you remove your jewelry in situations where you feel it could get caught in workout equipment, or cause harm to others. This is specifically important for team sports, combat sports and weightlifting.  

LUAH is committed to sustainably sourced gemstones. Our jewelry uses lab-grown gemstones and Preciosa crystals to ensure transparent and sustainable sourcing.

LUAH exclusively uses 316L Medical Grade Stainless Steel sourced from Japan. A staple for decades in the luxury watch industry, LUAH has selected 316L steel for it’s hypoallergenic and corrosive resistant properties.

18K Gold offers the perfect balance of durability and brilliant colour. Made up of 75% solid gold and 25% alloy, LUAH’s 4X coating is both durable and hypoallergenic.

We offer free shipping on all orders. Standard shipping times typically range from 2-10 working days depending on location.

We try to be as transparent as possible with our pricing - no one likes unexpected tax or duty fees. At checkout taxes will automatically be calculated and added to the price of your order. Upon receiving your package you should not receive any additional tax or duty fees. If you are asked to pay such fees, please contact our customer support team.

Free Shipping Time Table

• Australia (3-6 Working Days)
• EU (3-6 Working Days)
• United States (3-6 Working Days)
• Canada (3-6 Working Days)
• Hong Kong (1-3 Working Days)
• Singapore (2-4 Working Days)

LUAH offers a Lifetime color warranty on all of our products. If you notice any problem with our plating during the warranty period please message customercare@luahjewelry.com.

* Note that the warranty does not cover damage to lacquer, enamel, or gemstones related to wear and tear.

The color warranty does not cover breakages, scratches, or loss of product.

The warranty does not cover damage to lacquer, enamel, or gemstones related to wear and tear.

We hand polish every piece of LUAH jewelry to ensure a beautiful finish and shine. However, all polishing fades through time, and this is not covered under our color warranty.

If your piece ever loses its shine, simply follow our hygiene guide to keep your jewelry brilliant and clean.

1. Wipe with a wet cloth

Start by wiping down the jewelry with a soft cloth to remove any initial oils or dust.

2. Apply water and natural soap

Mix together a small bowl of water and natural soap. Dip the jewelry into the mixture and let it soak for 1 minute. Make sure to use enviornmentally friendly soap that is designed to disolve oils.

3. Clean with a wet cloth

Wipe the jewelry with a wet cloth to remove any remaining oils or grime., and then pat the jewelry dry with a soft towel to complete the cleaning process.

If you would like to return your piece of LUAH jewelry, we are happy to offer you a full refund credited to the same card you made the purchase with.

We offer returns 30 days from delivery for all jewelry, including rings, bracelets, necklaces and earrings.

1. Collect your order # and confirmation e-mail.

2. Message customercare@luahjewelry.com sharing all information about your order and which items you would like to return.

3. A member from our team will reach out to check if your order qualifies for return and assist you with shipping.

*Note that we are unable to offer prepaid shipping labels

Upon receipt of items, the card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges.

We will process your refund within 4-7 days of receiving the jewelry at the warehouse.

*Note that credit card companies can take an additional 7 working days to process refunds in your account.